Engaging the Public

While WAPL management encourages the air staff to answer the e-mail's of our listeners who have comments and questions about us or our shows, they frown upon us getting in an online pissing match with people who have an obvious disdain for the station and abusively tell us so. I for one enjoy a good internet sparring match as our aggressors usually back down after we respond. But I could learn a few things from David Thorne who handles this persistent fellow with grace and aplomb.